Privacy Policy
Last updated: February 26, 2026
Murilo Hallgren LTDA ("we", "our") operates the Spok Angels platform and its virtual assistants ("Angels") and related services. This policy describes how we collect, use, and protect your information.
1. Data We Collect
- Contact information: phone number and WhatsApp profile name, provided when you start a conversation with us.
- Messages: content of conversations exchanged via the WhatsApp Business API to deliver our service.
- Technical data: message delivery metadata (timestamps, read status).
2. How We Use Your Data
- Respond to your messages and provide support.
- Improve our services and user experience.
- Comply with legal obligations.
3. Sharing
We do not sell your data. We may share information only with:
- Meta/WhatsApp: messaging infrastructure (per WhatsApp Business terms).
- Service providers: hosting and processing, under confidentiality agreements.
- Authorities: when required by law.
4. Retention
We retain your data as long as necessary to provide the service or as required by law. You may request deletion at any time.
5. Your Rights (LGPD)
Under Brazil's General Data Protection Law (Law 13,709/2018), you have the right to:
- Access, correct, or delete your personal data.
- Revoke consent.
- Request data portability.
6. Security
We use encryption and security best practices to protect your data. WhatsApp messages are protected by end-to-end encryption.
7. Contact
For privacy questions or to exercise your rights:
8. Changes
We may update this policy periodically. The most recent version will always be available on this page.